Terms of Service

These Terms of Service (“Terms”) are an agreement between Prahaas Nukala (“DataLien,” “we,” “us”) and the organization that uses DataLien (“your organization”). They also apply to each person who uses DataLien for that organization (“you”). They cover the DataLien web application and the services that support it.

Accepting these Terms. Pending: how organizations and their members accept these Terms, and when they take effect

Written agreements. If your organization has signed a separate agreement with us for DataLien, such as an order form or pilot agreement, that agreement controls where it conflicts with these Terms.

Professional use. DataLien is for title insurance underwriters, title agents and their staff, and the real-estate professionals who work with them. It isn’t for personal, family or household use.

Privacy. Our Privacy Policy explains how we handle personal information, including information in the documents your organization uploads.

DataLien keeps the title documents that members of your organization upload, such as prior policies, deeds, deeds of trust, plats and closing files. It reads them, including scanned pages; indexes them by property, party, instrument and text; and lets members search them and ask questions about them, with citations to the pages relied on.

You remain responsible for your professional work. Before you rely on anything DataLien shows you, such as when you issue a commitment or policy, clear an exception or close a transaction, review the original documents and the official public records, follow your underwriter’s requirements, and use your own professional judgment.

Organizations. Each organization has its own private archive. DataLien’s platform administrators create organizations, add people to them, move people between them and remove people. An organization’s administrators can invite members.

Signing in. You sign in with your Google account or with a one-time code sent to your email address; DataLien has no passwords of its own. Use only your own account, keep your email account and devices secure, and tell us promptly at prahaas@cleartitlelien.com if you think someone has used your account without permission.

Your organization’s role. Your organization decides whom to invite and what role each person has, tells us when someone should no longer have access, and is responsible for how its members use DataLien.

When someone leaves. Removing a person ends their access. The documents they uploaded stay with the organization.

Suspended organizations. While an organization is suspended, its members can’t open its archive. Suspension deletes nothing.

What it covers. “Organization Data” means the documents and other content your organization’s members upload or enter in DataLien, including files, file and folder names, corrections, saved reviews and questions to Lien Agent, and everything DataLien derives from them, such as page text, extracted details, index entries, summaries and search vectors.

Ownership. As between your organization and us, your organization owns its Organization Data. Documents belong to the organization in which they were uploaded, not to the person who uploaded them.

What you permit us to do. Your organization lets us host, copy, process, transmit and display its Organization Data only as needed to provide, secure and support DataLien for your organization and to comply with law, including by sending it to the kinds of service providers described in section 4 of our Privacy Policy.

Sharing inside your organization. Every upload is shared with every member of your organization, and a shared document can’t be made private again. A document uploaded privately before this rule stays visible only to the person who uploaded it until they share it.

What we don’t do. We don’t sell Organization Data or use it for advertising, and DataLien itself doesn’t use it to train AI models. Pending: whether these practices become contractual commitments that also bind our service providers

Access by our personnel. Pending: when DataLien personnel may view Organization Data, and how that access is recorded

Only what you’re allowed to share. Upload only documents your organization is entitled to keep and to share with its members. By uploading a document, you confirm that you and your organization have the rights, consents and authority needed, under law, contracts (including agreements with your underwriter and customers) and professional rules, to upload it and to share it with your organization’s members in DataLien.

Sensitive information. Title files often contain nonpublic personal information about consumers. Upload only what your work requires and, where practical, remove information DataLien doesn’t need, such as full Social Security numbers and bank or card account numbers. Pending: whether any kinds of information may not be uploaded at all

Your legal obligations. Your organization is responsible for complying with the laws that apply to its documents and its customers’ information, including the Gramm-Leach-Bliley Act and state insurance privacy and data-security laws, and for giving any notices those laws require. DataLien is a tool your organization uses within its own compliance program; using it doesn’t make your organization compliant.

Corrections. If you correct or add details extracted from a document, you’re responsible for their accuracy. DataLien records your correction with your name, beside the original extracted value.

Using what you find. Documents in DataLien can include other people’s confidential and personal information. Use and share what you find only for your organization’s title work, and only as your organization’s policies, your agreements and the law allow.

You and your organization must not, and must not help anyone else to:

• access, or try to access, documents, accounts or organizations you aren’t authorized to use;
• probe or test DataLien’s security, or get around its access controls, rate limits or usage limits, without our written permission;
• upload malicious files, or content written to disrupt DataLien or to manipulate its AI features, such as text telling Lien Agent to ignore its rules or reveal information you can’t otherwise see;
• use bots, scrapers or other automated means to use DataLien or to download content in bulk, except through features we provide;
• resell or sublicense DataLien, share your access with anyone outside your organization, or use DataLien to provide a title plant, data service or similar service to others;
• use DataLien, or information from it, for any purpose governed by the Fair Credit Reporting Act, such as deciding a person’s eligibility for credit, employment or housing, or to profile, locate or monitor people for any purpose other than real-property title work;
• present DataLien’s output to anyone as a title search, examination, opinion or guarantee;
• copy, modify, reverse engineer or decompile DataLien, except where the law allows it despite this restriction, or use it to build a competing product; or
• break the law or violate anyone’s rights, including privacy and intellectual-property rights.

If you find a security vulnerability, report it privately to prahaas@cleartitlelien.com and don’t access or change information that isn’t yours.

How they work. DataLien uses AI models to read documents, write summaries and answer questions in Lien Agent. Lien Agent answers from documents you’re allowed to see in your organization’s archive, using read-only tools that apply your own access. It doesn’t search the internet, can’t see other organizations’ archives, and can’t change anything in the archive. DataLien is designed to treat text inside documents as information, not as instructions.

Choosing a model. You choose which AI model answers from the models Lien Agent lists for you; the list can change as we add or retire models. Your questions, and the document text Lien Agent reads to answer them, go to the provider of the model you choose. section 4 of our Privacy Policy describes the kinds of providers we use.

Output. Your organization may use what DataLien produces for it, such as extracted details, summaries and answers, for its title work under these Terms. Output can be wrong; see section 2.

Dictation. If you dictate a question, your browser asks for microphone access, and its own speech recognition turns your speech into text. Depending on your browser, the audio is processed on your device or by the browser maker’s speech service, under that company’s terms. DataLien uses the microphone’s sound level in your browser only to draw a waveform while you speak, and receives only the text, which you can review before you ask.

We use service providers to host DataLien and to process Organization Data, including AI and document-processing providers. section 4 of our Privacy Policy describes the kinds of providers we use, what they do and what they receive. Each provider handles data under its own terms with us.

Pending: commitments about our service providers, including how we announce a new provider and whether your organization may object

Our safeguards. DataLien’s safeguards include database rules that check organization membership and sharing before any document, page, search result or AI answer is returned; private storage for original files, which DataLien serves only after checking access; encryption in transit, and at rest in our database and file storage; an append-only log of archive activity; and per-account rate and usage limits. section 6 of our Privacy Policy describes them further.

Security incidents. If we learn of a security incident affecting your organization’s Organization Data, we’ll notify your organization as the law requires. Pending: whether we commit to a specific notice time and what the notice includes

Your part. Protect your accounts and devices, and tell us promptly at prahaas@cleartitlelien.com if you suspect a security problem.

No system is perfectly secure, and we can’t promise that unauthorized access will never happen.

Each of us may receive the other’s nonpublic information that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Your organization’s Confidential Information includes its Organization Data. Ours includes nonpublic information about DataLien’s design, security and pricing.

The receiving party will use the other’s Confidential Information only to exercise its rights and meet its obligations under these Terms, protect it with at least reasonable care, and share it only with its personnel and service providers who need it and are bound to protect it. These duties don’t cover information that is or becomes public through no fault of the receiving party, that it already knew, that it developed independently, or that it received lawfully from someone else without a duty of confidentiality. Organization Data stays protected under section 4 even where parts of it also appear in public records.

If the law requires a party to disclose the other’s Confidential Information, it will give prompt notice where the law allows, so the other party can seek protection.

Pending: fees, whether DataLien is free during the pilot, and the notice given before any charge

Usage limits. DataLien limits how many uploads, processed documents and Lien Agent questions each account can make in a rolling 24-hour period, so that the service stays reliable and costs stay predictable. We may change these limits.

DataLien is under active development. We may add, change or remove features, and some features may be labeled preview or pilot. DataLien may be unavailable at times, for example during maintenance or an outage at one of our providers. Pending: any availability, support or feature-removal commitments

We may suspend a person’s or an organization’s access if we reasonably believe it’s needed to prevent harm to DataLien, its users or others, to respond to a security threat, to comply with law, or because of a material breach of these Terms, such as a breach of section 6. Pending: the notice we give when suspending access, and when access is restored Suspension deletes nothing.

By your organization. Pending: how and when an organization may end its use of DataLien

By us. Pending: when we may end an organization’s access, with how much notice, and the time allowed to fix a breach first

For individuals. A person’s access ends when they are removed from their organization or their organization’s access ends.

What continues. Provisions that by their nature should continue after access ends will continue, including section 4, section 15, section 10, section 16, section 17, section 18 and section 21.

How DataLien works today. While they have access, members can download the original files they can see, one at a time. The uploader, or an administrator for a shared upload, can remove a document from the archive, restore it, or delete it for good from Removed documents. Deletion removes the archive entry and derived records and requests erasure of the stored original; failed erasures are retried. An organization that holds documents can be suspended but not deleted. Removing a member keeps their uploads with the organization.

Export and deletion. Pending: what an organization can export after its access ends, for how long, and when its documents and everything derived from them leave active systems

Backups. Available independent recovery copies of original files and snapshots of document records are kept for 30 days after deletion for good. An hourly process then attempts to erase those copies and retries failures. Copies in database backups remain until those backups expire. Backup inventory metadata is kept separately. Pending: how long database backups and backup inventory metadata are kept

Cap. Pending: the cap on each party’s total liability, and what the cap and the exclusions above don’t apply to

Nothing in these Terms limits liability that can’t be limited by law.

Pending: whether each party defends the other against third-party claims, and which claims, such as a claim that an organization lacked the right to upload a document, or a claim that DataLien infringes someone’s intellectual property

If you send us ideas or suggestions about DataLien, we may use them without restriction or obligation to you. We won’t use your organization’s name or logo to promote DataLien without its permission.

We may update these Terms. The version and date appear at the top of this page. Pending: the notice organizations get before a material change takes effect, and how updated Terms are accepted If your organization doesn’t agree to a change, it may stop using DataLien before the change takes effect. We’ll provide earlier versions on request.

Talk to us first. If a dispute arises, contact us at prahaas@cleartitlelien.com. We’ll both try in good faith to resolve it informally before either of us starts a lawsuit, except where a party needs urgent relief to protect its data, Confidential Information or intellectual property.

Governing law. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules.

Courts. Pending: which courts hear disputes

Entire agreement. These Terms, with any written agreement described in section 1, are the entire agreement about DataLien and replace any earlier understanding about it.

Assignment. Neither party may transfer these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its business or assets related to these Terms, with notice to the other party.

Notices. We send notices to your organization’s administrators by email or in DataLien. Send notices to us at prahaas@cleartitlelien.com or Pending: mailing address. You agree to receive notices electronically.

Events beyond control. Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, war, labor disputes, government action, or failures of the internet or of hosting providers.

Relationship. The parties are independent contractors, and these Terms create no rights for anyone else.

Severability and waiver. If a provision can’t be enforced, it will be enforced as far as possible and the rest of these Terms stay in effect. Not enforcing a provision isn’t a waiver of it.

Reading these Terms. Headings are for convenience. “Including” means “including without limitation.” The summary at the top of this page isn’t part of these Terms.

Prahaas Nukala
Email: prahaas@cleartitlelien.com
Mail: Pending: mailing address